1. What does "Genki" mean?

"Genki" (元気) is a Japanese word that means health, energy, and vitality. At Genki Essentials, we aim to bring these qualities into your life through our carefully curated products.

2. What types of products do you offer?

We offer a wide range of products designed to enhance your everyday life, including:

  • Travel Essentials (e.g., passport holders, travel bags)

  • Home Decor & Organization (e.g., decorative items, storage solutions)

  • Tech & Gadgets (e.g., car adapters, humidifiers)

  • Fashion & Accessories (e.g., watches, jewelry)

  • Wellness & Lifestyle (e.g., fitness equipment, aromatherapy)

  • Phone Accessories (e.g., stylish and protective phone cases)

3. Do you ship internationally?

Yes, we ship worldwide! Wherever you are, we’ll do our best to deliver your Genki Essentials right to your doorstep. Shipping costs and delivery times may vary depending on your location.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the product is unused and in its original packaging. For more details, visit our Returns & Refunds page.

5. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.

6. Do you offer discounts or promotions?

Yes! We love rewarding our customers. Sign up for our newsletter to receive exclusive discounts, early access to sales, and updates on new arrivals. You can also follow us on social media for special promotions.

7. How can I contact customer support?

We’re here to help! If you have any questions or need assistance, please reach out to us via:

Our customer support team is available Monday to Friday, 9 AM to 5 PM (GMT).

Optional Add-Ons:

  1. Product-Specific FAQs: If certain products have unique features or require special care, you can add FAQs for those.

  2. Payment Options: Include a question like, "What payment methods do you accept?" if needed.

  3. Sustainability Practices: If sustainability is a core value, add a question like, "Do you offer eco-friendly products?"